Support
Questions, a bug, or an idea for the pond? Email us and include your device model and iOS version if something isn't working.
aajmabilal@gmail.com
Common questions
I bought Remove Ads or VIP but still see ads.
Open the shop or Settings in the game and tap Restore Purchases. Make sure you're signed in with the same Apple Account you used to buy.
How do I cancel my VIP subscription?
Subscriptions are managed by Apple. Go to iOS Settings › [your name] › Subscriptions, or visit apps.apple.com/account/subscriptions. Cancel at least 24 hours before the renewal date.
Can I get a refund?
Refunds are handled by Apple. Request one at reportaproblem.apple.com.
Will I lose my progress on a new phone?
Your progress is saved on your device, not online. Moving to a new iPhone with Quick Start, an iCloud backup or a computer backup brings it along. Deleting the app without a backup erases it, and we can't recover it.
How do I change my ad and tracking choices?
In the game, open Settings › Privacy Choices. For tracking, go to iOS Settings › Privacy & Security › Tracking. See our Privacy Policy for details.
I'm stuck on a level.
Tap the light-bulb button for a hint: it highlights a koi that's safe to move. You get free hints every day, and you can watch an optional short ad for more.